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Including these links in e-mails to customers is a great way to enhance customer service by providing necessary and extra information. This builds trust with customers and enables a problem free transaction.
TradeMe
Use these links to direct customers back to TradeMe to assist in completing the transaction. Each of these links contains the 'sales id' which is the unique listing number.
View Payment Instructions
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http://www.trademe.co.nz/MyTradeMe/BuyerEmail/View.aspx?auction_id=<%SALES_LISTING_ID%>
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Send Customer Address via TradeMe
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http://www.trademe.co.nz/MyTradeMe/Delivery/SendDeliveryAddress.aspx?auctionId=<%SALES_LISTING_ID%>
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View the Listing on TradeMe
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http://www.trademe.co.nz/Browse/Listing.aspx?id=<%SALES_LISTING_ID%>
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Online Parcel Tracking Information - NZ Post
View tracking information on the NZ Post website
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http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/?trackid=<%SALES_Delivery_Reference%>
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Online Parcel Tracking Information - NZ Post
CourierPost
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http://www.track.courierpost.co.nz/trackntrace_response.asp?txtItemID=<%SALES_Delivery_Reference%>&requestmode=customer
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FastWay
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http://www.fastway.co.nz/6HomepageGeneric.html#<%SALES_Delivery_Reference%>
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Links to online tracking systems are dependent on the parcel:
| 1. | having a tracking number (not all NZ Post parcels do) |
| 2. | tracking number being scanned into the companies system |
| 3. | tracking number being entered into Tradar in the correct format that the courier company requires it to be entered/received on their website |
Related Information:
Adding E-Mail Forms
Customising Existing E-Mail Forms
Selecting E-Mail Forms
Scheduling E-Mails
E-Mail Form Field Definitions
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