Once the forms have been assigned to the event type go to File > Program Options > Schedule Menu option
There are 8 different e-mail events that can be scheduled to happen automatically.
Send e-mail requesting address |
Scroll up/down to select the number of days to wait after the date the item sold before sending an e-mail requesting the buyers address |
Send e-mail requesting payment |
Scroll up/down to select the number of days to wait after the date the item sold before sending an e-mail requesting payment |
Send follow-up e-mail |
Scroll up/down to select the number of days to wait after the date the item sold before sending a follow up e-mail |
If the 'completed' box is ticked in a sale record, these e-mails will not be sent out, even if the number of days has lapsed without payment or an address being received. This is to prevent e-mails being sent out to non-paying bidders, buyers who have picked up etc.
When sending out a payment received e-mail it is a good idea to include a section with the buyers address. This can save having to send out extra e-mails requesting an address. For example, in the payment received e-mail put:
We currently have your address for delivery as:
<%BODY_FIRST_NAME%> <%BODY_LAST_NAME%>
<%BODY_ADDRESS%> <%BODY_POSTCODE%>
Phone: <%BODY_PHONE%>
If this information is incorrect please contact us immediately with your correct address.
If this information is blank, it means we haven't yet received your address so please click this link to go to TradeMe and send us your address - this ensures we get it faster and safer than via e-mail.
http://www.trademe.co.nz/MyTradeMe/Delivery/SendDeliveryAddress.aspx?auctionId=<%SALES_LISTING_ID%>
Think about the contents of the e-mails, and use the form variables to give as much information as possible to reduce the likelihood of having to send/receive extra e-mails.
e-mail confirming initial sale |
Tick to send the initial sale e-mail. This can replace or supplement the TradeMe Payment Instructions e-mail |
e-mail when address is received |
Tick to send the address received e-mail |
e-mail when payment is received |
Tick to send the payment received e-mail |
e-mail when goods are dispatched |
Tick to send the goods dispatched e-mail |
e-mail if sale not completed |
Tick to send the sale not completed e-mail |
e-mails can also be sent from within the Customer & Suppplier Details screens.